Frequently Asked Questions
General
How does propane tank exchange work?
Simply bring in your empty tank and swap it for a full one at one of our convenient locations. It’s quick, easy, and gets you back on your way in minutes.
Do you offer delivery?
Yes, we provide propane delivery for residential, commercial, and bulk needs. We deliver propane to coastal communities from Port Mellon to Cortes Island, including Refuge Cove. Just reach out and we’ll coordinate a delivery that works for you!
Do you offer installation & gas fitting services?
Yes. We have 2 licensed Class B Gas Fitters on staff who offer a wide range of installation and other service work.
How do your prices compare?
We focus on keeping our pricing affordable within our local community. Many customers switch to ProFuel to save over time without sacrificing reliability.
What areas do you serve?
Convenient tank exchange locations are available across Powell River and the qathet region through local partners. We also deliver propane to coastal communities from Port Mellon to Cortes Island, including Refuge Cove. Find a location near you, or contact us to arrange delivery.
Can I switch to ProFuel easily?
Getting started is easy. Just contact our team and we’ll walk you through the best option for your needs. We’ll make the process straightforward from start to finish. Click here to get started.
Tank Exchange
What size tanks can I exchange?
We offer exchanges for standard propane tank sizes, including 20 lb, 30 lb, 33.5 lb, 40 lb, 60 lb, and 100 lb.
If you’re unsure, feel free to contact us and we’ll quickly point you in the right direction.
Do I need to bring my own tank?
No, we can provide a new tank. If you have a previous tank you wish to exchange, bring it with you!
Are your tanks inspected and safe?
Absolutely. All tanks are professionally inspected and maintained to meet safety standards, so you can use them with confidence.
How long does an exchange take?
Most exchanges take just a few minutes. It’s designed to be a fast, in-and-out process so you can get on with your day.
Propane Delivery
How do I schedule a delivery?
We recommend enrolling in our Auto-Fill program, where your tank is monitored and refilled automatically. No need to call in or schedule deliveries. If you prefer, you can also contact us directly to arrange a delivery at a time that works for you.
Do you offer same-day or next-day delivery?
Delivery timelines can vary depending on demand and location, but we always aim to provide prompt, reliable service. Contact us to check current availability.
What areas do you deliver to?
We offer delivery throughout Powell River and the Qathet region. Reach out to confirm service in your specific area.
Is there a minimum order?
Minimum order requirements may apply depending on the type of delivery. Contact us and we’ll be happy to provide details based on your needs.
Pricing
How is your pricing structured?
Our pricing is designed to be competitive and transparent. We focus on delivering strong value without unnecessary markups.
Are there any hidden fees?
No. Our pricing is straightforward and transparent. We believe in keeping things simple, with no surprises. That means no delivery fees, no hazmat fees, and no environmental fees.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for larger volume needs. This is ideal for businesses, contractors, and ongoing supply.
Switching Providers
How do I switch from another propane provider?
Switching is simple! Just contact us and we’ll guide you through the process. We make it easy to move over without complications.
Will there be any interruption in service?
In most cases, there’s no interruption. We coordinate the transition to ensure everything continues running smoothly.
Do you handle tank setup or changeover?
Yes, we can assist with tank setup and changeover depending on your needs. Our team will make sure everything is handled safely and properly.
Commercial / Bulk Sales
What size tanks can I exchange?
We offer exchanges for standard propane tank sizes, including 20 lb, 30 lb, 33.5 lb, 40 lb, 60 lb, and 100 lb.
If you’re unsure, feel free to contact us and we’ll quickly point you in the right direction.
Do I need to bring my own tank?
No, we can provide a new tank. If you have a previous tank you wish to exchange, bring it with you!
Are your tanks inspected and safe?
Absolutely. All tanks are professionally inspected and maintained to meet safety standards, so you can use them with confidence.
How long does an exchange take?
Most exchanges take just a few minutes. It’s designed to be a fast, in-and-out process so you can get on with your day.